This Refund Policy applies to purchases made through Mr. P1nks Digital Protection Services, operated by Pinks Tech Services LLC dba Mr Pink, through https://pinksdigitalprotection.com.
By purchasing a service, scheduling a call, joining the private community, or using our services, you agree to this Refund Policy.
1) General Policy
Mr. P1nks Digital Protection Services provides time-based digital security education, setup guidance, video calls, community access, templates, checklists, and related support.
Because our services involve scheduled time, personalized review, preparation, and access to digital materials or community features, refunds are limited as described below.
We do not guarantee any specific security outcome, prevention of identity theft, account recovery, fraud prevention, or data removal result.
2) Digital Security Snapshot
The Digital Security Snapshot is a one-time service that includes a 60 minute one-on-one video call, basic risk review, breach exposure check, current security score, top risks, prioritized action steps, recommended security tool stack, and one month of private community access.
Refunds for Digital Security Snapshot
You may request a refund if:
you request the refund before the call has taken place; and
you cancel at least 24 hours before the scheduled call time.
Once the Digital Security Snapshot call has occurred, the fee is non-refundable.
Missed calls or cancellations with less than 24 hours’ notice may be treated as completed and are not eligible for refund.
3) Individual, Couple, and Family Digital Lockdown Setup
Setup services include personalized guidance, preparation, scheduled video calls, setup recommendations, action steps, and related materials.
This applies to:
Individual Digital Lockdown Setup
Couple Digital Lockdown Setup
Family Digital Lockdown Setup
Refunds for Setup Services
You may request a refund before the first setup call begins.
Once the first setup call has occurred, the setup package is non-refundable because personalized service delivery has started.
If preparation work, review, onboarding, or custom planning has already begun before the first call, we may deduct a reasonable administrative or preparation fee from any approved refund.
4) Snapshot Upgrade Credit
If you purchase a Digital Security Snapshot and later upgrade to an Individual, Couple, or Family Digital Lockdown Setup, your full $199 Snapshot payment may be applied toward the setup package price.
Snapshot credit must be redeemed within 30 days after your scheduled Snapshot session unless otherwise approved in writing.
Snapshot credits have no cash value and are not refundable after the Snapshot call has occurred.
5) Payment Plans
If a setup service is purchased using a payment plan, you agree to complete all scheduled payments for the selected package once service delivery has begun.
Payments already made are non-refundable after service delivery begins.
Failure to complete payment plan installments may result in suspension of remaining calls, community access, materials, or support until the account is brought current.
6) Private Digital Protection Community
The Private Digital Protection Community may be included free for the first month with a qualifying service purchase.
After the free month, community access optional at $29/month through a separate subscription checkout, and is $29/month unless canceled before the next billing date.
Community Cancellation
You may cancel community access at any time before your next billing date.
Cancellation stops future billing but does not automatically refund past charges.
We do not provide prorated refunds for partial months.
7) Rescheduling and No-Shows
We understand that schedules change.
You may reschedule a call with at least 24 hours’ notice.
Calls canceled or missed with less than 24 hours’ notice may count as completed.
We may allow one courtesy reschedule at our discretion.
Repeated missed calls or late cancellations may require an additional scheduling fee.
8) Third-Party Products and Subscriptions
Our services may include guidance related to third-party tools, such as password managers, credit monitoring services, identity protection services, breach monitoring tools, MFA apps, data broker removal services, or other security-related tools.
Third-party products and subscriptions are paid directly to those providers unless otherwise stated.
We are not responsible for refunding, canceling, managing, or guaranteeing any third-party product, subscription, tool, or service.
You are responsible for reviewing the third-party provider’s pricing, refund policy, cancellation terms, and privacy policy before purchasing.
9) Technical Issues
If a call cannot occur due to technical issues on our side, we will make reasonable efforts to reschedule the call.
If a call cannot occur due to technical issues on the customer’s side, missed attendance, poor connection, device problems, or failure to appear, the call may be treated as completed or rescheduled at our discretion.
10) Chargebacks
If you have a concern about a charge, please contact us first so we can attempt to resolve the issue.
Filing a chargeback after receiving services, accessing materials, or participating in calls may result in suspension or termination of access to services, community features, and future support.
11) How to Request a Refund or Cancellation
To request a refund, cancellation, or billing change, email: